Shipping & Returns
Shipping Policy
Shipping time depends on product availability and delivery destination, once an order is fulfilled and shipped, it’s delivered to the customer door.
3-5 business days
Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
If you have any questions or concerns about your order, please do not hesitate to contact us via email!
Exchange Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
PLEASE CONTACT US BEFORE RETURNING ANY PRODUCTS.
No refunds or exchanges accepted at this time. Below is a step-by-step guide on how to properly exchange your order.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
1. Send an email with pictures of product and order form to reportshave@gmail.com, please include the reasoning for returning the product(s) *PLEASE ALLOW 24-48 HOURS FOR A RESPONSE*
2. Once a response is given, ship the product to the address provided on shipping label. Please note that the cost of shipping is the responsibility of the customer. Once product is received and viewed, further instructions on exchanges will be sent.
*products must NOT be damaged, worn, washed, or severely tampered with. If any products are returned this way, an exchange will be denied.*